Continuing to develop strategic Player Relationship Management (PRM) solutions to the gaming industry, 4GL Solutions, Inc. has unveiled its PRM Pit Boss Application to its current suite of services.
A New Mode of Pit Boss Application Technology
Irvine, CA (July 8, 2002) — Continuing to develop strategic Player Relationship Management (PRM) solutions to the gaming industry, 4GL Solutions, Inc. has unveiled its PRM Pit Boss Application to its current suite of services.
Through intense investigation of the industry, the company found that there existed another opportunity to provide an internal operational solution that would assist the many responsibilities of a Pit Boss. The primary assignment is mainly to monitor betting performance. That is, tracking the individual profit and losses of the individual player as part of the profiling process. This enables the Pit Boss to also provide additional services to the player dependent upon their needs such as providing markers (Cash Advances) or other considerations.
This process is currently a manual event that hinders the required Player Relationship Management aspect. Implementing a wireless application and hardware, this allows the Pit Boss to capture the player’s card number, including VIP players who will be highlighted for recognition and service. Each player’s betting performance is then easily tracked and wirelessly transmitted to the casino’s operational systems. Additionally, if a QQ Online player requests a marker, the information can be transmitted to the cashier’s cage for approval and a marker ticket printed from the wireless device. This avoids the annoying manual process that can take up to 30 minutes.
With years of engineering and design experience in software, networking, wireless, database management, and business intelligence, 4GL Solutions has been providing the gaming industry with PRM solutions. These solutions include platforms to advance player recognition, increase retention and cultivate data strategies through kiosk and …